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Enter new answers and click save answers.Choose Select a new question and select a new question fom the drop-down list.Select the Change link next to the security questions.If prompted, enter your email address and password.Once changed, the new password will become effective immediately. Enter your new password in the new password and Confirm new password fields.Answer three security questions for verification step 2 and click Next.Choose text or call my mobile phone for verification step 1 and follow the steps.Enter the characters in the picture or the words in the audio and click Next.Enter your email address and click Next.Enter your new password in the Create new password and Confirm new password fields.Enter your current password in the Old password field.Select the gear icon in the upper-right corner and select Change your password.When a green check mark shows on both options, select Finish.Select the Set it up now link next to Security Questions, answer 5 security questions and click the save answers button.Select the Set it up now link next to Authentication Phone, select your country or region, enter your preferred phone number, and verify the number via text or a phone call.Select Next at the More information required prompt.Log in to your Microsoft 365 account here:.Once this is complete, you will be able to reset your password with a two-step verification process. The first time you log into Microsoft 365, you will be prompted to set up your account security. Microsoft 365 Setup Your Account for Password Self-Service Once logged in, press CTRL + ALT + DEL.Reminder: Changing your MyMercer password also changes the password for your computer and email. Setup Your Account for Password Self-Serviceįollow the steps below to reset your password via your computer.Mercer provides the following options to make it easy for you to change or reset your password.